Service — Managed services & support
A team that stays responsible for it.
Software does not stop needing attention after launch. Dependencies age, traffic patterns shift, and certificates expire at inconvenient hours. We keep systems running with a defined response, not best effort.
01 / 3
SLA-backed maintenance
Maintenance that is scheduled costs a fraction of maintenance forced by an incident.
Patching, dependency upgrades, and routine maintenance on an agreed schedule with response times written into the contract.
- Defined response and resolution targets by severity
- Dependency and security patching on a regular cadence
- Change windows agreed in advance, with rollback prepared
02 / 3
On-call and incident response
The measure of incident response is whether the same failure happens twice.
A rota with real coverage, runbooks kept current, and post-incident reviews that produce changes rather than documents.
- Named on-call coverage with escalation paths that work at 3am
- Runbooks tested during calm periods, not written during outages
- Blameless reviews with fixes tracked to completion
03 / 3
System health and reporting
You should know the state of your system without having to ask for it.
Monitoring, capacity tracking, and a regular report on what changed, what nearly broke, and what needs a decision.
- Alerting tuned to real symptoms rather than raw thresholds
- Capacity and cost trends tracked ahead of the limit
- Regular written reporting with recommendations, not just charts
Engineering Principles
Three things we hold to.
How we approach every engagement — the non-negotiables that keep systems maintainable, compliant, and buildable.
Defined, not best effort
Severities, response times, and escalation are agreed in writing before anything goes live.
Fix the cause
Every incident closes with an action, and those actions are tracked like any other work.
No hostage systems
Access, documentation, and infrastructure stay yours. You can take it in-house whenever you want to.
Engagement Outcomes
Production deliverables you own from day one.
Every engagement produces tangible codebases, automated pipelines, and operational specs your internal team actually runs.
Production Web Architecture
Full TypeScript React/Next.js product application built with strict schema validation, responsive state, and role-based permissions.
- Clean Git history with semantic commits
- Full end-to-end runtime & type safety
- Edge-optimized data fetching & caching
Enterprise Component Library
Documented component system enforcing consistent typography, spacing, accessible color contracts, and micro-interactions.
- WCAG 2.1 AA accessibility compliance
- Storybook / isolated component docs
- Zero-runtime CSS token architecture
Core Web Vitals Harness
Automated performance instrumentation guaranteeing sub-second load times and distributed real-user monitoring.
- Strict budgets: LCP < 0.9s & INP < 150ms
- Automated Lighthouse regression CI gates
- Real-user monitoring & error telemetry
Operational Specs & Runbooks
Comprehensive architecture blueprints, deployment guides, and structured pairing sessions for your internal engineering team.
- Self-healing production deploy scripts
- Architecture Decision Records (ADRs)
- Paired engineering team transition
Tell us what you are trying to build.
Bring the constraint that worries you most. That is usually the fastest way to work out whether this is the right service for the job.